Terms

Terms of Service

Last updated: June 30, 2026

These Terms govern your use of the PremiseLayer website and general business enquiries. Any paid installation, managed service, support arrangement, service-level agreement or recurring contract will be governed by a separate written proposal, order form, master services agreement or statement of work.

1. About PremiseLayer

PremiseLayer provides managed digital infrastructure services for buildings, including managed internet coordination, enterprise Wi-Fi, switching, cabling, firewalling, tenant or room segmentation, VoIP readiness, monitoring and ongoing support. You can contact us at sales@premiselayer.com.

2. Website information

The information on this website is provided for general business information only. It is not a binding offer, technical design, legal advice, security guarantee or service-level commitment. PremiseLayer may update website content at any time.

3. Enquiries and proposals

Submitting a form or sending an email does not create a contract. A contract is formed only when both parties agree the commercial terms and scope in writing. Proposals may be subject to site survey, technical feasibility, third-party provider availability, building permissions and final design approval.

4. Customer responsibilities

Customers are responsible for providing accurate information, lawful site access, landlord or management permissions, safe working conditions, power, cabling pathways, equipment locations, contact persons and cooperation with existing providers or contractors.

5. Acceptable use

Customers and users must not use PremiseLayer services or systems for unlawful activity, network abuse, spam, malware, unauthorised access, interception, harassment, intellectual property infringement, or activity that harms networks, users, suppliers or third parties.

6. Third-party services and providers

Managed connectivity may depend on internet service providers, carriers, voice providers, cloud services, hardware vendors, software platforms and building systems. PremiseLayer is not responsible for third-party outages, delays, restrictions or changes outside its reasonable control, unless a written agreement states otherwise.

7. Service levels and support

Service levels, support hours, response targets, monitoring scope, maintenance windows and escalation paths apply only where stated in a written agreement. Remote monitoring improves visibility but does not guarantee uninterrupted service.

8. Security

PremiseLayer designs networks with security in mind, including segmentation, access control, firewalling and monitoring where included in scope. Security is a shared responsibility. Customers must protect credentials, approve appropriate policies, keep business systems maintained and notify PremiseLayer promptly about suspected incidents.

9. Fees, payment and taxes

Fees, recurring charges, hardware costs, installation costs, support fees, payment terms and taxes will be specified in a written proposal or contract. Unless agreed otherwise, quoted prices may change if the site scope, provider costs, hardware availability or project requirements change.

10. Intellectual property

Website content, branding, designs, documentation templates, diagrams and materials created by PremiseLayer remain the property of PremiseLayer or its licensors unless a written agreement states otherwise. Customers receive only the usage rights expressly agreed in writing.

11. Confidentiality

Commercial proposals, network designs, security information, diagrams, credentials, pricing and non-public business information should be treated as confidential unless already public or agreed otherwise in writing.

12. Data protection

PremiseLayer handles personal data in accordance with the Privacy Policy. Where services involve processing personal data on behalf of a customer, the parties may need a data processing agreement or equivalent written terms.

13. Liability

To the maximum extent permitted by applicable law, PremiseLayer is not liable for indirect, incidental, consequential or loss-of-profit damages arising from website use or pre-contract discussions. Any liability for paid services will be governed by the relevant written contract. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Governing law

These website Terms are governed by the laws of Cyprus, unless mandatory law requires otherwise. Any written customer contract may set out its own governing law and dispute resolution process.

15. Changes to these Terms

PremiseLayer may update these Terms from time to time. The latest version will be posted on this page with the updated date.

16. Contact

For questions about these Terms, email sales@premiselayer.com.